NetSpend Customer Service

We’re here to help. Our customer service representatives are happy to answer any questions you may have about your NetSpend Prepaid Card.

For Customer Service, you can reach us in a variety of ways:

emailEmail Us

Cardholders should email us through your secure inbox. Log in to the online Account Center to use this service.

Other inquiries can be sent to



Call Us

For Customer Service, call us toll-free at 1-86-NETSPEND (1-866-387-7363)
Monday through Friday: 8AM-10PM Central Time
Saturday and Sunday: 8AM-8PM Central Time


mailMail Us

NetSpend Corporation
PO Box 2136
Austin, TX 78768-2136



Find Us

Buy or load a card at any of our retail partner locations.



Fax Us